FAQ's

1. What is our return address? Our return address is: 800 N King Street, Suite 144, Wilmington, Delaware, 19801, United States.

2. What is our return policy?

  • Return Period: You can return items within 14 days from the delivery date.

  • Restocking Fee: We do not charge a restocking fee.

  • Return Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or the return is due to our error.

  • Refund Processing Time: Refunds are processed within 10 business days after we receive and inspect the return.

3. How do I initiate a return?

  • Contact Us: Email info@modayn.com with your order number and reason for the return.

  • Receive Instructions: We will provide detailed return instructions.

  • Packaging & Shipping: Ensure the item is in its original condition with all packaging intact. Include any relevant photos if necessary.

4. What if I need to cancel my order?

  • Before Shipping: Contact us at info@modayn.com to cancel your order for a full refund to the original payment method.

5. What should I do if my item arrives damaged?

  • Inspection: Inspect your item upon delivery.

  • Reporting: If the item is damaged, contact us immediately and do not open sealed, damaged products. Include a description and photos of the damage.

  • Resolution: We can arrange a return, replacement, or refund based on your preference.

6. Can I return an item if I change my mind?

  • Terms: Items can be returned within 14 days in their original, unused condition with all tags and packaging.

  • Process: Email info@modayn.com to start the return process.

7. How do exchanges work?

  • Procedure: Follow the standard return process for a “Change of Mind”. Once the return is accepted, you can purchase a replacement item separately.

8. What should I do if I received the wrong product?

  • Reporting: Contact us immediately if you received the wrong item.

  • Resolution: We will arrange for the return and ship the correct product at no additional cost.

9. How will I be refunded, and how long does it take?

  • Processing Time: Once we receive and inspect your return, we will notify you of the refund status. Approved refunds are processed within 10 business days.

  • Confirmation: You will receive an email confirming the refund details.

  • Delayed Refunds: If you do not see your refund after 10 business days, check with your bank or payment provider. If needed, contact us at info@modayn.com

  • Lost Refunds: In rare cases, we will work with our payment processor to resolve lost refunds.

10. What are our company details?

  • Name: Modayn LLC

  • Address: 800 N King Street, Suite 304, Wilmington, Delaware, 19801, United States

  • Email: info@modayn.com

  • Company Number: 99-4514879

  • Phone: +1 318-219-5263

  • Opening Hours: Monday to Friday (09:00 - 17:00)

11. Do we offer free shipping?

  • Yes, shipping within the United States is free with no hidden fees.

12. What is the processing time for orders?

  • Orders are processed within 1–2 business days, Monday through Friday.

  • Orders placed before 5:00 PM (MST) will be processed the same day.

13. What is the estimated delivery time?

  • Expected delivery is 4-6 business days. Delivery times may vary due to external factors.

14. How can I track my order?

  • You will receive a tracking number via email after dispatch. Use this to track your shipment on our website or through DHL and UPS.

15. Can I modify my order after placing it?

  • Yes, please contact our customer service team as soon as possible to make changes.

Company name: Modayn LLC

Address: 800 N King Street, Suite 304, Wilmington, Delaware, 19801, United States

Email address: info@modayn.com

Contact form: contact

Company number: 99-4514879

Phone: +1 318-219- 5263

Opening hours: Monday to Friday (09:00 - 17:00)