FAQ's

1. How do I initiate a return?

  • Submit Return Request: at our Returns Center with your order number and reason for the return.

  • Receive Instructions: We will provide detailed return instructions.

  • Packaging & Shipping: Ensure the item is in its original condition with all packaging intact. 

2. What is our return policy?

  • Return Period: You can return items within 14 days from the delivery date.

  • Return Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or the return is due to our error. Please check our Returns and Refunds Policy for more details.

  • Refund Processing Time: Refunds are processed within 10 business days after we receive and inspect the return.

3. What if I need to cancel my order?

  • Before Shipping: Contact us at info@modayn.com to cancel your order for a full refund to the original payment method.

4. What should I do if my item arrives damaged?

  • Inspection: Inspect your item upon delivery.

  • Reporting: If the item is damaged, contact us immediately, and do not open sealed, damaged products. Include a description and photos of the damage.

  • Resolution: We can arrange a return, replacement, or refund based on your preference.

5. Can I return an item if I change my mind?

  • Terms: Items can be returned within 14 days in their original, unused condition with all tags and packaging.

  • Process: Email info@modayn.com to start the return process.

6. How do exchanges work?

  • Procedure: Follow the standard return process for a “Change of Mind”. Once the return is accepted, you can purchase a replacement item separately.

7. What should I do if I receive the wrong product?

  • Reporting: Contact us immediately if you received the wrong item.

  • Resolution: We will arrange for the return and ship the correct product at no additional cost.

8. How will I be refunded, and how long does it take?

  • Processing Time: Once we receive and inspect your return, we will notify you of the refund status. Approved refunds are processed within 10 business days.

  • Confirmation: You will receive an email confirming the refund details.

  • Delayed Refunds: If you do not see your refund after 10 business days, check with your bank or payment provider. If needed, contact us at info@modayn.com

  • Lost Refunds: In rare cases, we will work with our payment processor to resolve lost refunds.

9. What are our company details?

  • Name: Modayn LLC

  • Address: 800 N King Street, Suite 304, Wilmington, Delaware, 19801, United States

  • Email: info@modayn.com

  • Company Number: 99-4514879

  • Phone: +1 318-219-5263

  • Opening Hours: Monday to Friday (09:00 - 17:00)

10. Do we offer free shipping?

  • Yes, shipping within the United States is free for orders above $200 with no hidden fees.

11. What is the processing time for orders?

  • Orders are processed within 1–2 business days, Monday through Friday.

  • Orders placed before 5:00 PM (MST) will be processed the same day.

12. What is the estimated delivery time?

  • Expected delivery is 4-6 business days. Delivery times may vary due to external factors.

13. How can I track my order?

  • You will receive a tracking number via email after dispatch. Use this to track your shipment on our website or through DHL and UPS.

14. Can I modify my order after placing it?

  • Yes, please contact our customer service team as soon as possible to make changes.

Company name: Modayn LLC

Address: 800 N King Street, Suite 304, Wilmington, Delaware, 19801, United States

Email address: info@modayn.com

Contact form: contact

Company number: 99-4514879

Phone: +1 318-219- 5263

Opening hours: Monday to Friday (09:00 - 17:00)