Fay Topwear in White

SHIPPING

Express international shipping usually arrives within 3-5 business days, while standard shipping takes 4-6 business days. However, shipments may be delayed during public holidays. Please be aware that delivery times cannot be guaranteed and may take longer in some cases.

CUSTOM DUTIES AND TAXES

All costs are transparent—customs or import duties are included in the final price, which will be displayed at checkout. If you refuse a parcel, you will be responsible for all postal charges, return shipping fees, customs charges, and handling costs. Delivery duties are included and calculated at checkout, so the total amount shown is the final price you will pay.

For more details, visit our Orders & Shipping page.

RETURNS

Returns are accepted within 14 days of delivery. If more than 14 days have passed since your purchase was delivered, we cannot process your return. We do not accept returns for fur, padded, or down coats and jackets. For further assistance, please contact our Customer Service team. Returns that do not meet our policy will not be accepted, so please review our return policy carefully before proceeding with a return.

For more details, visit our Returns & Refunds page.